The continuous developments in technology managed to make the concept of a virtual concierge a reality for most hotels. But what is it all about? Simply put, this solution pretty much fulfills the same role as a standard concierge.
What sets them apart is the fact that a standard concierge sits at the hotel desks and answers the phone, providing the tourists with the information they need, while its virtual counterpart can exist in literally any virtual realm, be it your hotel’s website or a mobile app.
The Mobile Medium
A virtual concierge can easily be integrated within a mobile application, and this should definitely come as great news for both you and your guests. Here are just a few of the benefits your guests will enjoy:
• Your guests will no longer have to stand in line for what can seem like hours. Keep in mind that they want to enjoy every minute of their vacation. With virtual services, they can get all the information they need, when they need it.
• Your guests will have no trouble changing dinner reservations or rescheduling their spa appointment. They can do it online, without even making a phone call.
• The concierge will allow your guests to plan their stay as they wish and benefit from whatever services they prefer, from room-service to wake-up calls. This way, they will enjoy every minute they spend in your hotel.
What Benefits Will You Enjoy?
While implementing a virtual concierge app may seem like an unnecessary expense, the long term benefits will be considerable. Your clients will leave satisfied and eager to come back. You do not have to be a marketing expert to know that word-of-mouth advertising is the best type of marketing.
Then, the concierge services will help you avoid employing additional personnel or overburdening the existing staff, avoid confusions, keep a clear track of your bookings, and monitor your guests preferences and level or satisfaction.
Overall, this will mean lower expenses, happier clients, easier marketing and higher profits. These should be more than enough reasons for you to consider this investment seriously. The best part is that the offer in the field has diversified considerably throughout the last few months, so it will be easy to find affordable virtual concierge solutions that can be customized to meet the needs of your business and the expectations of your target clients.